How do I disable/inactivate and recover/reactivate a user account? (Institutional Representatives Only)

1. Click on the Representative link at the top of the site.
   
   
2. Click on Users.
   
   
3. Click on the Active tile under My Users.
   
   
4. Within the list of users, click the Disable button (stop icon) to the right of the user whose account should be disabled.
   
   • An email is sent to the individual notifying them that their account was inactivated.
   • The user will no longer appear on the active list and the number of active users will decrease by one.
   • The user will now appear on the inactive list and the number of inactive users will increase by one.
     
     
5. If you mistakenly disable the user, you can reenable their account as follows:
   1. Click on the Inactive tile
   2. Click the Recover button (play icon)
      
      
      

Have questions or need help? 

Submit a request to the CUSP Help Desk Team at https://cusp-help.freshdesk.com/support/tickets/new.

Return to Manage Users for Your Institution